Short walkthroughs of the platform for Laundry Boss clients. Find a topic, press play, and get the answer you need.
36 videos found.
Daniel opens the October Town Hall, explains how the session runs, and walks the agenda: WashWise Analytics, Serial Integration and the Pickup and Delivery Module.
Jim Law walks a real store on the new dashboard: payment mix, revenue by machine, and turns per day, including how turns data drove a new machine decision.
The transaction report, exporting it as CSV or PDF with no personal customer data, and using it with your favorite AI tool.
An eight month operator case study: card share of self serve grew from 19 to 45 percent, why a digital start is worth more than a coin drop, and how app pay and Guest Pay differ.
How revenue grew as more ways to pay were added, and BossPay results across Laundry Boss stores.
The same store's Wash and Fold service: orders, average weight, cost of ticket, and what the employee productivity data showed.
Asking AI about your own store's KPIs, the new scorecards that compare your store with similar stores, and how to book a data walkthrough with Jim.
Adam Dill explains serial integration versus coin drop connections, what error codes, pricing and status mean by brand, and what it opens up next.
Turnaround days, service areas by zip code and pickup slots, then creating orders from the dashboard or the POS.
Drivers in the attendant app: claiming pickups, route order, unloading, photo confirmation on delivery, and processing the order in the store.
Jim explains the difference between kiosk card, app and BossPay payments, and why loyalty and wallet rewards matter.
Turning on BossPay, shared wallets across multiple stores, remotely advancing machine cycles, and a website link for pickup and delivery orders.
Daniel opens the third Town Hall and Jim explains why Laundry Boss built API integrations two years ago and what changes now.
Every Wash and Fold ticket with the machine cost behind it, and where the 33.5 and 40.2 percent thresholds come from.
Open, wash, dry, complete and close tracked per attendant, and how to set the minimum cost of ticket and bonus split.
Attendant results over the last seven days, the Bonus Print tear sheet, and the story of the customer who asked for it.
John walks the new point of sale live: roles, order status, working a ticket, quick notes, adding products, tap to pay.
Adam sets up commercial customers, billing frequency, special pricing, auto invoices, AR aging and customer statements.
Turnaround days, service areas by zip code, pickup slots, and creating orders from the portal or the POS.
Claiming a route, weighing at unload, photo confirmation on delivery, customer texts, and processing the order back at the store.
Two beta spots still open, 90 day trials on any software tool, and why Laundry Boss is now full stack.
One dashboard across 64 locations: offline machines, revenue by payment type, Guest Pay adoption, turns per day year over year.
Which programs are approved and declined at the kiosk, and why both use identical physical cards.
A walkthrough of the new Laundry Boss Attendant app and where each feature sits in the menu.
What is new in the customer app, including wallet funding and order history.
How BossPay and Guest Pay work, and whether the QR codes already in your store still apply.
Seeing every location under one login, with revenue by payment type per store or combined.
Operator questions from the August 26 Town Hall, answered live.
John walks through the Digital Wallet on the kiosk: sign in with a phone number and a one-time password, load funds by card or cash up to $1,000, and pay for a machine from the wallet. No app needed.
Active loyalty is a special you create to fill a slow day, like $1 off washers on Thursdays. Passive loyalty rewards customers automatically for coming back. John shows where to set up both in your dashboard.
A walkthrough of the Shadow Laundromat Report and where to find it.
The Employee Wash and Fold Productivity Report and the Cost of Ticket report, and where each one lives.
The new Turns Per Day year over year comparison on the dashboard, walked through in under 2 minutes.
How to set up the Commissioning Module and how attendant bonuses are calculated on Wash and Fold orders.
John walks through the new kiosk build: the Tap to Pay reader, picking machines by number, add to cart, and wallet adds with a one time password instead of a PIN.
Find your slow hours on the Popular Times tile, then build a Loyalty Special for those days and hours. John sets up a Thursday free dry special.