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Laundry Boss LLC Privacy Statement
Laundry Boss LLC values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process your transactions, improve our digital offerings, create consistent user experiences for you, protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Statement.
This Privacy and Security Statement provides you with information about how we collect, use, and disclose personal information and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.
This Privacy and Security Statement describes the privacy practices of Laundry Boss LLC and its subsidiaries, divisions, affiliates, brands, and other Laundry Boss LLC entities that link to this Privacy and Security Statement (collectively, “Laundry Boss LLC,” “our,” “us,” or “we”). It applies to the information we collect in association with your interactions with us, including, but not limited to:
It also applies to personal information that we receive from business partners and other third parties. You can find out more information about our collection of personal information below.
For information about our processing of personal information regarding current associates, former associates, and candidates, please see our Associate Privacy Statement.
Other Laundry Boss LLC entities may provide different privacy and security statements or policies for their business operations that may differ from this Privacy and Security Statement. You can find the applicable description of privacy practices by clicking on the links available on the websites operated by the other Laundry Boss LLC entities or by looking in the menus of their mobile applications.
We collect personal information when you interact with or use our digital offerings, when you contact us, and from business partners and other third parties.
The categories below describe the personal information we collect, the sources we collect the information from, our purposes for collecting the information, and the types of recipients that may receive the information from us. You can find more details in the “How Do We Collect Information?”, “How Do We Use Information?”, and “Information Disclosures” sections that follow.
What this includes: Name, email address, phone number, username, physical address, device identifier, IP address, and social media handle.
Where we collect it from:
Why we collect and disclose it: Processing transactions and maintaining customer records; customer support; administering promotions or loyalty programs; communication; enhancing our digital services; personalizing digital content; fraud prevention and security; marketing and advertising.
Who we disclose it to: Service providers that handle data for us; payment processors and financial partners; any successor in case of business transfer or sale; consultants; advertising partners; law enforcement, public and government authorities when necessary to comply with the law or protect rights; our affiliates.
What this includes: Browsing history, search history, interaction with our websites, applications, and advertisements, and in-app activities.
Where we collect it from: Directly from your devices when accessing our services; marketing companies; social media platforms; advertising companies that present our ads.
Why we collect and disclose it: Enhancing user experience and digital service improvements; personalizing content and marketing; fraud prevention and security.
Who we disclose it to: Digital analytics and fraud prevention services; advertising partners; any successor in case of business transfer or sale; our affiliates.
What this includes: Transaction history, services availed, preferences, and feedback.
Where we collect it from: Directly from you or your devices; other users who provide your details to process transactions or offer recommendations; marketing companies; social media platforms; advertising entities.
Why we collect and disclose it: Transaction processing and user account maintenance; user experience enhancement; digital service improvements; marketing and promotions.
Who we disclose it to: Payment processors and financial partners; any successor in case of business transfer or sale; advertising partners; law enforcement when necessary; our affiliates.
What this includes: Business-related details we collect from you, like business name, contact info, website, and association with our services.
Where we collect it from: Directly from you or your devices; marketing companies; social media platforms; advertising entities.
Why we collect and disclose it: To facilitate business-related transactions and communication; service improvements; marketing and promotions.
Who we disclose it to: Payment processors and financial partners; any successor in case of business transfer or sale; advertising partners; law enforcement when necessary; our affiliates.
What this includes: Credit or debit card, check, PayPal account, or gift card, as well as available credit for the Laundry Boss credit card.
Where we collect it from: Directly from you; from financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers; companies that provide services on our behalf.
Why we collect and disclose it: Processing laundry payments and services; customer care; communicating with you regarding payment status; collecting payments on behalf of our financial service providers; fraud prevention, security, and asset protection.
Who we disclose it to: Service providers that process information on our behalf; financial services companies; any successor to all or part of our business; advisors and consultants; law enforcement and government authorities; our affiliates and subsidiaries.
What this includes: Property measurements related to laundry services, ownership information, and specific laundry room or facility specifications.
Where we collect it from: Directly from you; public records; companies that provide services on our behalf (e.g., installers and others that communicate with you about laundry projects).
Why we collect and disclose it: Processing laundry payments and services; customer care; communicating with you; improving our services; learning about customer trends and interests related to laundry services; personalizing digital content related to our services; fraud prevention, security, and asset protection.
Who we disclose it to: Service providers that process information on our behalf; any successor to all or part of our business; advisors and consultants; law enforcement and government authorities; our affiliates and subsidiaries.
We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:
Laundry Boss LLC is committed to providing our customers with valuable, personalized experiences in the laundry payments space. While doing business with you, we use the information we collect to make inferences about your preferences and interests. We use those insights to identify whether you or others may be interested in certain services offered by us or third parties. Along with using those insights to engage with you, we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. These third parties may use the information we provide to deliver tailored advertising to you on our and third-party digital properties. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information as defined under certain state laws.
You may opt out of such disclosures by contacting us at the information below. We do not “sell” or “share” other categories of personal information.
Directly from you. For example, we collect information when you:
Passively. We use tools like browser cookies, pixel tags, and web beacons to collect information when you use our websites and applications or interact with our emails.
From affiliates and third parties. In the course of serving you, we collect information from a variety of third parties, including payment processing partners, marketing companies, online advertising and analytics providers, and social media platforms.
We may disclose your information for our business purposes and as legally required or permitted by law. Examples include:
With third parties who perform services on our behalf. Service providers facilitating laundry transactions; security and payment service providers; digital analytics providers; SMS providers; marketing and advertising companies; vendors that supply our laundry products and services.
In association with financial products and services. We collaborate with third parties to provide financial services such as Laundry Boss loyalty cards or discount offers, and share information so they can deliver tailored product information and special deals. These third parties have their own privacy policies.
To provide extended service guarantees. If you purchase a Laundry Boss extended service, we may share details such as your name and contact information with our guarantee providers.
With any successor to all or part of our business. If a portion or all of our business is acquired or sold, we may sell or disclose customer data, including personal information, as part of the transaction.
To comply with the law. In response to a court order or subpoena, or as requested by government or investigatory agencies.
With our business partners. Including affiliates, partners for promotions or service partnerships, and joint marketing collaborators.
With advertising and marketing partners. For advertisement management and deployment, evaluating advertising efficiency, and understanding preferences.
For security and fraud prevention. To detect, prevent, and investigate fraud or illicit activities, collect outstanding payments, or recover unreturned items.
At your direction. If you ask us to share your data with a third party for service delivery or dispute resolution.
You may change your marketing communication preferences at any time. Transactional messages may still be sent even after opting out of marketing messages. General audience advertisements may still appear on other platforms. Registered users can update their details in their account settings. If you are not registered, please reach out using the contact details below.
Our platforms are not designed for minors. We do not knowingly gather or share data from minors. Concerned parents or guardians should reach out at privacy@laundryboss.com. For information on safeguarding children online, see www.OnGuardOnline.gov.
Residents of certain states may have specific rights regarding their personal information. To exercise these rights, please contact us at 1-888-823-6782 or via email at the address below. For certain requests, particular information is required for verification. If acting on behalf of another, please provide evidence of authorization.
If you have any questions about this Privacy Statement or our privacy practices, please contact us at: