Laundry Boss LLC Privacy Statement
Laundry Boss LLC values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process your transactions, improve our digital offerings, create consistent user experiences for you, protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Statement.
This Privacy and Security Statement provides you with information about how we collect, use, and disclose personal information and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.
About This Statement
This Privacy and Security Statement describes the privacy practices of Laundry Boss LLC and its subsidiaries, divisions, affiliates, brands, and other Laundry Boss LLC entities that link to this Privacy and Security Statement (collectively, “Laundry Boss LLC,” “our,” “us,” or “we”). It applies to the information we collect in association with your interactions with us, including, but not limited to:
– Use of our websites, including mobile websites
– Use of our applications for mobile phones, tablets, or other smart devices
– Phone and email communications with us
– Social media interactions on our websites and other third-party websites like Facebook, YouTube, Pinterest, Google+, Instagram, and Twitter
– Viewing our online advertisements or emails
– Interactions with our authorized service providers
It also applies to personal information that we receive from business partners and other third parties. You can find out more information about our collection of personal information below.
For information about our processing of personal information regarding current associates, former associates, and candidates, please see our Associate Privacy Statement.
Other Laundry Boss LLC entities may provide different privacy and security statements or policies for their business operations that may differ from this Privacy and Security Statement. You can find the applicable description of privacy practices by clicking on the links available on the websites operated by the other Laundry Boss LLC entities or by looking in the menus of their mobile applications.
What Do We Collect?
We collect personal information when you interact with or use our digital offerings, when you contact us, and from business partners and other third parties.
The table below describes the categories of personal information we collect, the sources we collect the information from, our purposes for collecting the information, and the types of recipients that may receive the information from us. You can find more details in the “How Do We Collect Information?”, “How Do We Use Information?”, and “Information Disclosures” sections that follow.
Laundry Boss LLC Privacy & Security Statement: Data Categories and Purposes
Identifiers
What Information Does This Include?
– Name, email address, phone number, username, physical address, device identifier, IP address, and social media handle.
Where Do We Collect It From?
– Directly from you or the devices you use to access our digital services, such as websites and mobile applications.
– Other customers that may provide us with your information to recommend a service or process a transaction on your behalf.
– Companies that help us with fraud prevention and to otherwise protect our assets and you.
– Marketing companies that help us understand our customers and their device preferences.
– Social media platforms.
– Advertising companies that present you with our ads.
– Payment and transaction processors.
– Communications vendors.
Why Do We Collect and Disclose It?
– Processing transactions and maintaining customer records.
– Customer support.
– Administering promotions or loyalty programs.
– Communication.
– Enhancing our digital services.
– Personalizing digital content.
– Fraud prevention and security.
– Marketing and advertising.
Who Do We Disclose It To?
– Service providers that handle data for us, such as digital analytics and fraud prevention.
– Payment processors and financial partners.
– Any successor in case of business transfer or sale.
– Consultants.
– Advertising partners.
– Law enforcement, public and government authorities when necessary to comply with the law or protect rights.
– Our affiliates.
Internet Activity
What Information Does This Include?
– Browsing history, search history, interaction with our websites, applications, and advertisements, and in-app activities.
Where Do We Collect It From?
– Directly from your devices when accessing our services.
– Marketing companies.
– Social media platforms.
– Advertising companies that present our ads.
Why Do We Collect and Disclose It?
– Enhancing user experience and digital service improvements.
– Personalizing content and marketing.
– Fraud prevention and security.
Who Do We Disclose It To?
– Digital analytics and fraud prevention services.
– Advertising partners.
– Any successor in case of business transfer or sale.
– Our affiliates.
Commercial Information
What Information Does This Include?
– Transaction history, services availed, preferences, and feedback.
Where Do We Collect It From?
– Directly from you or your devices.
– Other users who provide your details to process transactions or offer recommendations.
– Marketing companies.
– Social media platforms.
– Advertising entities.
Why Do We Collect and Disclose It?
– Transaction processing and user account maintenance.
– User experience enhancement.
– Digital service improvements.
– Marketing and promotions.
Who Do We Disclose It To?
– Payment processors and financial partners.
– Any successor in case of business transfer or sale.
– Advertising partners.
– Law enforcement when necessary.
– Our affiliates.
Business Information
What Information Does This Include?
– Business-related details we collect from you, like business name, contact info, website, and association with our services.
Where Do We Collect It From?
– Directly from you or your devices.
– Marketing companies.
– Social media platforms.
– Advertising entities.
Why Do We Collect and Disclose It?
– To facilitate business-related transactions and communication.
– Service improvements.
– Marketing and promotions.
Who Do We Disclose It To?
– Payment processors and financial partners.
– Any successor in case of business transfer or sale.
– Advertising partners.
– Law enforcement when necessary.
– Our affiliates.
Payment Information
What Information Does This Include?
– Credit or debit card, check, PayPal account, or gift card, as well as available credit for the Laundry Boss credit card.
Where Do We Collect It From?
– Directly from you.
– From financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers.
– Companies that provide services on our behalf.
Why Do We Collect and Disclose It?
– Processing laundry payments and services.
– Customer care.
– Communicating with you regarding payment status.
– Collecting payments on behalf of our financial service providers.
– Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
– Service providers that process information on our behalf, such as data storage providers.
– Financial services companies, such as those handling laundry service payments, processing payments, and for managing the Laundry Boss credit card accounts.
– Any successor to all or part of our business.
– Advisors and consultants.
– Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
– Our affiliates and subsidiaries.
Property Information
What Information Does This Include?
– Property measurements related to laundry services, ownership information, and specific laundry room or facility specifications.
Where Do We Collect It From?
– Directly from you.
– Public records.
– Companies that provide services on our behalf (e.g., installers and others that communicate with you about laundry projects).
Why Do We Collect and Disclose It?
– Processing laundry payments and services.
– Customer care.
– Communicating with you.
– Improving our services.
– Learning about customer trends and interests related to laundry services.
– Personalizing digital content related to our services.
– Fraud prevention, security, and asset protection.
Who Do We Disclose It To?
– Service providers that process information on our behalf, such as providers of digital analytics services, and fraud prevention services.
– Any successor to all or part of our business.
– Advisors and consultants.
– Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.
– Our affiliates and subsidiaries.
We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:
– Recordkeeping or legal compliance requirements;
– The need to resolve inquiries or complaints;
– Operating, expanding, and improving our business;
– The need to exercise or defend legal claims;
– The need to prevent fraud, protect assets, and promote security; and
– Protecting the rights or safety of you, us, or others.
Laundry Boss LLC is committed to providing our customers with valuable, personalized experiences in the laundry payments space. While doing business with you, we use the information we collect to make inferences about your preferences and interests. We use those insights to identify whether you or others may be interested in certain services offered by us or third parties. Along with using those insights to engage with you, we may disclose information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts. These third parties may use the information we provide to deliver tailored advertising to you on our and third-party digital properties. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information as defined under certain state laws. Below please find information about these disclosures:
– Identifiers (such as device identifiers, IP addresses, and hashed email addresses that do not directly identify you), Internet Activity, Commercial Information, Demographic Information, Location Information, and Inferences.
– Disclosed to: Advertising Partners and Joint Marketing Partners.
You may opt out of such disclosures by clicking “Do Not Sell or Share My Personal Information.” We do not “sell” or “share” other categories of personal information.
How Do We Collect Information?
We collect information directly from you. For example, we collect information when you:
– Use our online laundry payment platforms or systems
– Register for an account or complete a survey related to our laundry services
– Make an online payment or top-up your laundry account
– Participate in one of our promotions or loyalty programs
– Request a quote
– Submit feedback or reviews about our services
– Submit information via our websites or applications
– Engage with our social media platforms, such as Facebook, Instagram, or Twitter
We collect information passively. We use tools like browser cookies, pixel tags, and web beacons to collect information when you use our websites and applications or interact with our emails.
We collect information from Affiliates of Laundry Boss LLC. In the course of serving you, we collect information from a variety of third parties, including:
– Payment processing partners
– Marketing companies
– Online advertising and analytics providers
– Social media platforms
How Do We Use Information?
Here are some examples of how we use the information we collect:
– To process your laundry payments and top-ups/top-offs
– To improve our payment systems and platforms
– To provide personalized offers and promotions related to our services
– For security and fraud prevention purposes
– For our marketing, including sending you communications about Laundry Boss LLC promotions or offers
– To communicate with you about your account or our relationship
– For social media engagement
– For other uses we may disclose to you, or as otherwise permitted or required by law.
Information Disclosures for Laundry Boss LLC
We may disclose your information for our business purposes and as legally required or permitted by law. Please see below for examples of circumstances in which we disclose information:
With third parties who perform services on our behalf.
– Service providers, such as those facilitating your laundry transactions
– Providers of security and payment services related to laundry transactions
– Digital analytics service providers
– Third parties that help us communicate with you, such as SMS providers
– Marketing and advertising companies that assist in promotional activities
– We might also share information with vendors that supply our laundry products and services to address your inquiries and reviews.
In association with financial products and services.
– We collaborate with third parties to provide financial services, like Laundry Boss loyalty cards or discount offers.
– We share information with these third parties to give you tailored product and service information and special deals.
– These third parties have distinct privacy policies detailing their data collection, usage, and disclosure. We recommend reviewing these policies when applying for any financial product.
To provide extended service guarantees.
– If you purchase a Laundry Boss extended service, you will need to give details such as your name and contact to our guarantee providers.
– For those buying services from Laundry Boss, we may share your data with third-party providers offering extended services for potential future offers.
– These providers have contracted limitations on how they might utilize your data in relation to Laundry Boss extended services. We suggest reviewing each provider’s privacy policy when you share personal details.
With any successor to all or part of our business.
– If a portion or our entire business is acquired or sold, we might sell or disclose our customer data, including personal information, as part of the transaction.
If we think we have to in order to comply with the law.
– We will disclose information in response to a court order or subpoena and might also share information if requested by government or investigatory agencies.
With our business partners.
– This includes sharing with Affiliates or partners for promotions or service partnerships.
– And, we may share with joint marketing collaborators.
With advertising and marketing partners.
– For advertisement management and deployment on platforms you use.
– To evaluate our advertising efficiency.
– To recognize ads you’ve seen to avoid repetition and better understand preferences.
For security and fraud prevention.
– Information may be disclosed to detect, prevent, and investigate fraud or illicit activities.
– We might also share data to collect outstanding payments or recover unreturned items.
At your direction.
– If you ask us to share your data with a third party for service delivery or dispute resolution.
Below are our business-related personal information disclosures:
Identifiers, Commercial Information, Business Information, and Property Information
– Disclosed to: Service providers; Product Suppliers and Extended Service Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement and Public Authorities; Affiliates; Advertising and Marketing Companies; Business Successors.
Internet Activity, Demographic Information, Location Data, Employment Data, and Inferences
– Disclosed to: Service providers; Joint Marketing Partners; Advisors and Consultants; Law Enforcement and Public Authorities; Affiliates; Advertising and Marketing Companies; Business Successors.
Payment Details
– Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement and Public Authorities; Affiliates; Business Successors.
Video/Audio Records and Biometric Data
– Disclosed to: Service Providers; Advisors and Consultants; Law Enforcement and Public Authorities; Affiliates; Business Successors.
Manage Marketing Preferences
Change your marketing communication preferences at the My Preference Center page. Transactional messages might still be sent even after opting out of marketing messages. General audience advertisements might still appear on other platforms.
Registered users can update their details at the My Account section. If not registered, see the Contact Us section for reaching out.
Our Sites and Children
Our platforms aren’t designed for minors. We do not knowingly gather or share minor data. Concerned parents or guardians should reach out at privacy@laundryboss.com. For safeguarding children online, see www.OnGuardOnline.gov.
State Privacy Rights & Report
Residents of certain states might have specific rights. If wishing to exercise these rights, please visit our Privacy & Security Center or call 1-888-823-6782. For certain requests, particular information is required for verification. If acting on behalf of another, provide evidence of authorization.
Check the specific State Privacy Rights & Report for a detailed breakdown of privacy rights requests.
To manage digital tracking and targeted ads, see the section about Our Tracking Tools.
